tap555 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") apply between the tap555 online gaming platform ("Platform", "we", "us") and its registered users ("you", "player"). These Terms have been prepared in Bengali and are specifically designed for players in Bangladesh.

By starting to use the tap555 platform, playing any game, depositing funds or using any service, you are automatically considered to have given your consent to these Terms.

Our platform is operated for entertainment purposes only. tap555 is committed to ensuring a safe and reliable environment at all times. We protect your information and funds through fair play and SSL encryption technology.

These Terms must be read together with our Privacy Policy and Responsible Gaming policy. The documents mentioned above are an integral part of these Terms.

2 Eligibility and Registration

2.1 Age Requirement

To open an account and play on the tap555 platform, you must be 21 years of age or older. This platform is strictly prohibited for minors. This service is available to persons aged 21 and above only.

2.2 Registration Terms

By registering, you confirm the following:

• You are 21 years of age or older.
• You are using your real name, address and identity.
• Each individual may open one account only.
• Online gaming is legal in the country or region where you reside.
• The information you have registered is true, accurate and complete.
• You are not a Politically Exposed Person (PEP).

2.3 Multiple Accounts Prohibited

Creating more than one account by the same person is strictly prohibited. If multiple accounts are detected, all of them will be closed and all bonuses received will be considered void.

3 Account Security

3.1 Password and Login Details

It is your responsibility to keep your tap555 account login details (username and password) completely confidential. We strongly advise against sharing this information with anyone. If your credentials fall into someone else's hands, you will bear responsibility for any resulting loss.

3.2 Suspicious Activity

If you notice any suspicious activity on your account, contact our 24/7 live chat support immediately. tap555 is not liable for any loss arising from unauthorised access if we are not notified in a timely manner.

3.3 Identity Verification (KYC)

tap555 reserves the right to verify your identity at any time. A national identity card, passport or other relevant documents may be requested for verification. The withdrawal process may be suspended until verification is complete.

4 Deposits and Withdrawals

4.1 Deposits

To deposit funds at tap555, we support the following methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳100 (for each method).

4.2 Withdrawals

The minimum withdrawal amount is ৳800. The withdrawal process is generally completed within 30 minutes to 3 hours. Withdrawal requests can only be made using the same method that was used to deposit funds.

The following conditions must be met before withdrawing:

• Full account verification (KYC) must be completed.
• Applicable wagering requirements must be met.
• There must be no ongoing disputes or investigations.
• Your account must be active and verified.

4.3 Processing Times

Deposits are generally credited to your account instantly. Withdrawal processing times may vary depending on circumstances but are normally completed within 30 minutes to 3 hours. Delays may occur on bank holidays or for other reasons.

5 Bonuses and Promotions

5.1 Welcome Bonus

On your first deposit at tap555, you will receive a 100% welcome bonus of up to ৳10,000. For example: depositing ৳1,000 will earn you a ৳1,000 bonus, giving you a total balance of ৳2,000. A 25x wagering requirement applies to this bonus.

5.2 Wagering Requirements

Withdrawals from a bonus cannot be made until the wagering requirement has been met. For example, a 25x wagering requirement on a ৳1,000 bonus means you need to place a total of ৳25,000 in bets. There is a specific time limit for meeting the wagering requirement, which will be communicated at the time the bonus is issued.

5.3 General Bonus Terms

• A bonus can be claimed once only and is non-transferable.
• A maximum bet limit may apply when playing with bonus funds.
• Before participating in any promotion, please read the specific terms and conditions of that promotion.
• tap555 reserves the right to cancel a bonus if abuse of the bonus is suspected.
• Separate terms may apply to free bets or other bonuses.
• Separate rules apply to cashback and VIP rewards.

5.4 VIP Program

The tap555 VIP program has three tiers: Bronze, Silver and Gold. Weekly cashback is provided at each tier: up to 0.3% at Bronze, up to 0.5% at Silver and up to 0.8% at Gold. Players can be promoted to higher tiers based on their activity and loyalty.

6 Gaming Rules

6.1 Fair Play

tap555 is committed to ensuring fair play. All our games are operated impartially using Random Number Generator (RNG) technology. No game result is predetermined.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game. Separate betting limits may apply when playing with bonus funds. We reserve the right to change these limits at any time.

6.3 Technical Issues

If a game is interrupted mid-session due to an internet disconnection or technical issue, the system will automatically attempt to resume from the last saved point. In such situations, tap555 will endeavour to provide a fair resolution.

6.4 Game Results

All game results are considered final and irreversible unless a technical error is proven. If you have a dispute regarding any result, please contact our support team.

7 Prohibited Activities

The following activities are strictly prohibited on the tap555 platform:

• Bonus abuse or attempting to exploit the bonus system.
• Using multiple accounts to gain an advantage.
• Any form of fraud, manipulation or use of software.
• Money laundering or transactions involving illegal funds.
• Using third-party accounts to deposit or withdraw.
• Attempting to breach the platform's security systems.
• Threatening or harassing other players or staff.
• Chargeback fraud or payment fraud.

8 Account Closure and Suspension

8.1 Closure at Player's Request

You may close your account at any time through our support team. As part of responsible gaming, we also offer a self-exclusion option. Visit our Responsible Gaming page to find out more.

8.2 Closure by tap555

tap555 may close or suspend your account for the following reasons:

• Violation of these Terms.
• Failure to verify your identity or providing false information.
• The account remaining inactive for an extended period.
• Suspicious financial transactions.
• Legal or regulatory reasons.

8.3 After Account Closure

Upon account closure, your valid balance (excluding bonuses, subject to wagering requirements being met) will be returned after verification. This process may take some time to complete.

9 Limitation of Liability

tap555 accepts no liability in the following situations:

• Loss of a game due to your internet disconnection.
• Loss caused by disruption to third-party services.
• Loss resulting from your login details being disclosed to others.
• Loss caused by unforeseen technical errors.
• Consequences of decisions made based on incorrect or outdated information.

Our platform is provided on an "as is" basis and we endeavour to maintain the highest standard of service. However, service interruptions may occasionally occur for technical reasons.

10 Privacy and Data Protection

Protecting your personal information is our priority. tap555 uses SSL encryption technology to keep all your transactions and personal information secure.

Full details of how your information is collected, used and protected can be found in our Privacy Policy. We never sell your information to third parties.

We are required to retain certain information about you in order to comply with identity verification and anti-money laundering (AML) regulations. This information is stored securely and used only for applicable legal requirements.

11 Changes and Amendments

tap555 reserves the right to change, update or amend these Terms at any time. In the case of significant changes, we will endeavour to notify you as far in advance as possible.

Continuing to use the platform after any changes will be considered as your acceptance of the new terms. Therefore, it is recommended to check this page regularly.

If any part of these terms is found to be legally unenforceable, the remaining parts will remain fully in effect.

12 Contact & Support

If you have any questions or complaints about these terms, please contact us:

• Live Chat: 24/7 direct support in Bengali is available.
• Email: [email protected]

Our support team is always ready to resolve any issue you may have. For support related to responsible gaming, visit our Responsible Gaming page.