tap555 Privacy Policy

tap555 ("we", "our", "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("policy") applies to the tap555 website and all associated services.

This policy describes what types of information we collect, the purposes for which that information is used, with whom it may be shared, and what steps we take to protect your information. By using the services of tap555, you are considered to have given your consent to this privacy policy.

Our services are for persons aged 21 or above only. We do not knowingly collect any personal information from minors. If it comes to our attention that a minor has provided information, we will delete that information immediately.

2.1 Registration and Account Information

The information you provide when creating an account includes:

• Full name and date of birth
• Email address and mobile number
• Preferred currency and language settings
• Account login credentials (password stored in encrypted form)

2.2 Financial Transaction Information

During deposit and withdrawal processes, we may collect the following information:

• bKash, Nagad, Rocket, Upay account numbers or bank account details
• Transaction amount, date, and reference number
• Transaction history and status

Financial information is never stored in full directly on our servers; payment processing organisations handle data through their own security protocols.

2.3 Gaming Activity Information

To improve your gaming experience, we collect:

• Play history, bet amounts, and results
• Preferred game categories and session duration
• Bonus and promotion usage information
• Responsible gaming limit settings

2.4 Technical and Device Information

The following is collected automatically when you use our platform:

• IP address and geographic location (approximate)
• Browser type, version, and operating system
• Device identification number and display resolution
• Cookie and session data (see details below)
• Referrer URL and site usage patterns

2.5 Communication Information

When you contact our live chat or email support, your messages, complaints, and request details are stored and used to improve service quality.

tap555 does not sell, rent, or exchange your personal information. However, necessary information may be shared with third parties in the following cases:

• Payment processing organisations: bKash, Nagad, Rocket, Upay, and banking partners receive the information needed to complete transactions.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive information related to gameplay.
• Identity verification services: Identity verification organisations as part of the KYC (Know Your Customer) process.
• Legal authorities: Relevant authorities in response to legal obligations, court orders, or investigations.
• Technology service providers: Cloud hosting, analytics, and security service providers operate under data confidentiality agreements.

We have data processing agreements with all third-party organisations, and they are obliged to protect information in accordance with the standards of this policy.

5.1 What Are Cookies?

Cookies are small text files stored in your browser or on your device. They are used to maintain the functionality of our site and to improve your browsing experience.

5.2 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions, security tokens, and the basic operation of the platform.
• Preference cookies: For remembering language, currency, and display settings.
• Analytics cookies: For collecting site usage statistics and improving services (anonymised data).
• Security cookies: To detect and prevent fraudulent activity.

5.3 Cookie Controls

You can control or disable cookies by changing your browser settings. However, please note that disabling certain cookies may prevent some features of the site from working.

tap555 adopts industry-standard technical and organisational measures to keep your personal information secure:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Password Hashing: Passwords are hashed and stored using the bcrypt algorithm.
• Firewall and Intrusion Detection: Active monitoring systems to prevent unauthorised access.
• Regular Security Audits: Regular penetration testing by external security specialists.
• Two-Factor Authentication: Two-factor authentication available for sensitive account changes.
• Access Controls: Staff can only access information necessary for their specific role.
• Data Backup: Secure encrypted backups are performed on a regular basis.

However, it is not possible to guarantee 100% security on the internet. In the event of any security breach, we will notify affected users without delay.

We retain your information only for as long as necessary:

• Active account information: Retained for as long as the account remains active.
• Transaction records: A minimum of 5 years in accordance with legal and financial regulations.
• Gaming history: 3 years for responsible gaming and dispute resolution purposes.
• Communication records: 2 years to ensure customer service quality.
• Closed accounts: Information is deleted in due course after legal obligations have been fulfilled.

In cases of fraud investigation or legal proceedings, the above timeframes may be extended.

If you give your consent to receive promotional messages from us, we may contact you about the following:

• New game launches and updates
• Special bonus offers and promotions
• Tournament & Competition Announcements
• Important Platform Updates

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link in any marketing email or by letting us know via live chat. Essential communications related to your account and transactions will always be sent.

In some cases your data may be processed outside Bangladesh, particularly:

• Gameplay data on the servers of international game software providers
• Cloud hosting services that operate data centers in multiple countries

For international transfers, we ensure that the receiving organization maintains adequate data protection standards and that the necessary contractual safeguards are in place.

tap555 services are strictly for users aged 21 and above. We do not knowingly collect any personal information from minors.

Age verification is completed during registration. If an account belonging to a minor is identified, it will be closed immediately and the associated data will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

tap555 reserves the right to update this privacy policy as needed. For significant changes:

• An email notice will be sent at least 30 days before the changes take effect.
• The updated date will be published on this page of the website.
• Re-consent may be requested for material changes.

Continuing to use the platform after the updated policy is published will be considered acceptance of the new policy.

For any questions or concerns about this privacy policy, or to exercise your data rights, please contact us:

• Live Chat: Direct support in Bengali available 24/7
• Email: [email protected]

We are committed to responding to formal data protection requests within a maximum of 30 days.